Ordering
Have a particular item in mind? Simply type the item name in the search box at the upper left of your screen, and a list of matching items will be displayed. Just click on an item name to display more information about the selection.
If you prefer to browse through our online catalog, you can use the "Shopping Categories" on the left of your screen. By clicking through the menus you can narrow down your choices until you find the perfect match!
The shopping cart displays all items you have selected to purchase, and is broken down by who the item will be shipped to. To remove an item from the cart, simply click the "Delete" button. To change the quantity, click the item description link and add the number you would like. You can view your shopping cart at any time by clicking the Shopping Cart icon at the top right of your screen.
You may have the option of purchasing related items based on your selection. Be sure and check out these recommendations before proceeding to Checkout!
The shopping cart status is below the top home button towards the upper left of your screen, and displays the number of items which have been added to your cart and total price of those items. If you have items being sent to different shipping addresses, you can view the items in each person's bag by clicking the dropdown box in the shopping bag and selecting the desired person.
Once you have added at least one item to your cart, you may proceed to checkout. After clicking the Checkout button at the bottom right of the shopping cart, you will be prompted for shipping and billing information on the following pages. When you become a member (see Member Services), this information will automatically be filled in each time you log in (recommended).
Once your order has been submitted, you will be shown a confirmation screen which details your order. After we have received your order, you will also be sent a confirmation via e-mail. We recommend you print or save all correspondence, as it will help us to resolve any issues regarding your order. If you see an error on your order or have any questions or comments, you may contact Customer Service for assistance, sales@russellandmiller.com
You can check on the status of your order by calling customer service from 6AM-5PM (EST) 1-800-975-6804. Upon shipping your order, we will send a summary of your order and estimated arrive date (if you provided your email address). Currently, we do not offer online order status.
Russell & Miller® accepts international orders online to the Canada, Guam, Puerto Rico and the Virgin Islands. Or you can email your orders to sales@russellandmiller.com. Our hours of operation are Monday through Friday, 6 a.m. - 5 p.m., Eastern Standard Time and Saturday, 7 a.m. - 11 a.m. Eastern Standard Time.
Express Shipping and Delivery Other Than Continental US
International countries will be charged the current International Air Express shipping rates and added to your credit card. All duty is paid by the customer. We will provide quotes for international and express shipments and get your final approval prior to shipping. Please provide proper contact information or your order will be delayed. Or you can let us know in comments to ship without prior approval.
