Privacy Statement

Russell and Miller® maintains a firm commitment to your privacy. In that effort, we respect and protect the privacy of those who use our Web site, products, and services.

This Privacy Policy, effective July 21, 2006, applies to all customer-identifiable information we obtain when a customer visits this Web site. We have a long history of recognizing and protecting the privacy of our customers' information. We strive to protect your privacy and utilize technology that gives you the safest and most powerful online experience available. We want to assure you that when we ask for customer information, our goal is to improve our customer relationships.

Guiding Principles of Privacy

  • Accuracy: A commitment to use reasonable procedures to ensure that information collected, used, and exchanged will be accurate and complete.
  • Security: A commitment to use appropriate security measures for protecting information from unauthorized access, use, and disclosure.
  • Compliance: A commitment to collect, use, and exchange data in accordance with applicable laws, and contractual obligations.
  • Confidentiality: A commitment to collect, use, and exchange information in accordance with appropriate confidentiality standards.
  • Privacy: A commitment to self-regulation in recognition of expectations of privacy, our policy, and in accordance with leading industry standards.
  • Responsiveness: A commitment to respond to privacy-related inquiries in a timely and accurate manner.
  • Employee Education: A commitment to educate employees regarding information practices and the proper handling and use of information.
  • Self-Auditing: A commitment to periodic auditing of internal activities to ensure adherence to established information practices, policies, and procedures.

The following statements will help you understand how we collect, use, and safeguard the information you provide through our Web site.

Personal Information You Choose to Provide

When you browse this Web site, you do so without revealing your identity. Personal information is not collected without your awareness. At times, we may request that you voluntarily supply personal information for purposes such as acquiring our products or services, requesting information or product samples registering on this website, or making purchases. If you elect to participate, we may require personally identifiable information, including your name, mailing address, phone number, bank information, credit card information or email address. When you submit personal information to us, you understand and agree that we and our affiliates may access, store, and use your personal information. Information you provide will be protected according to our strict standards of security and confidentiality.

How Collected Information is Used

We are committed to protecting your private information. We use the information collected about you to process orders and to provide a more personalized shopping experience. We may also use your information to communicate with you about products, services, and future promotions. For the purposes of check verification and fraud prevention, we exchange information about our customers internally and among our affiliates.

We sometimes merge customer data with other data we receive from outside vendors to determine more accurate demographic consumer profiles. The information we gather may be used to protect consumers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good consumer relations. We may selectively share customer information, including names and mailing addresses, with our affiliates.

We do not share email addresses, but may selectively provide customer information, including names, and mailing addresses to reputable third parties (catalog mailers providing consumer products/services, direct mail marketing companies, and non-profit organizations) whose products or services we think may interest you. If you do not want the information you provide us to be shared with nonaffiliated third parties for marketing purposes, or if you do not want to receive correspondence from us, you may opt out as described below.

Security of Information

Security measures are in place on this Web site to protect against the loss, misuse, and alteration of the information under our control. We offer industry-standard security measures available through your Web browser. When you are on this Web site, the information you provide is encrypted and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send confidential information such as social security or account numbers to us via an unsecured e-mail message. Send confidential information to us via U.S. mail or phone.

We take steps to require that our vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers' information. They are expected to abide by the Privacy Policy when conducting work for us.

Cookie Definition and Use

Cookies are small pieces of information that are stored by your Web browser on your computer's hard drive. A cookie may contain information (such as a unique user session ID) that is used to track the pages of the Web sites you've visited. We use cookies, but we do not store personally identifiable information in your cookies. This Web site uses cookies to improve your shopping experience. The information stored in cookies helps us serve you better by keeping track of your order as you shop at our sites. This information also helps us improve our site design.

Most Web browsers automatically accept cookies, but you can set your browser to decline cookies. Even if your Web browser is set to decline cookies, you can use many of the features within this site. However, you will not be able to place an order or retrieve your order status.

Choice to Opt Out

We provide you with the opportunity to opt out of 1) receiving unsolicited marketing mail as a result of your transaction with us or 2) authorizing us to share your personal information with unaffiliated third parties and other organizations. Please see Contacting Russell and Miller® below for contact information.

Correct/Update/Access

We are committed to ensuring that the information we obtain and use about our customers is accurate. You can help us maintain accurate records by informing us of changes or modifications to your personal information using one of the methods listed under Contacting Russell and Miller®. Our service representatives are trained to answer questions about and give you reasonable access to your personal information in our database.

Target Audience

This Web site is directed at adult consumers and guests. We do not knowingly collect or use information from children. Should children access this Web site, we are confident that parents will not judge any of the information provided as objectionable for viewing. If you are under 18, you may use this Web site only with the involvement of a parent or guardian.

Other Web Sites Linked to the Russell and Miller® Web Site

We are not responsible for the content or information practices employed by other Web sites that are linked to or from this Web site. In most cases, other web sites are provided solely as pointers to information on topics that may be useful to the users of this Web site.

Enforcement

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by internal staff, internal auditors who report directly to our parent company Board of Directors, external auditing and accounting firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards related to consumer privacy described in our Privacy Policy.

Your Acceptance of These Terms

By using this Web site you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Web site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Your continued use of this Web site following the posting of changes to these terms means that you accept these changes.

Privacy Policy Changes

We may change our privacy policy at any time. Any changes to the privacy and security policy will be posted on this Web site so that you are aware of the information we collect, how we use it, as well as the latest update on how we maintain the secure portions of our Web site.

About Registration

Russell and Miller® provides registration as a service to you, our customer. You choose whether or not to take advantage of it.

If you register with us, we store your information in an effort to make your ordering experience faster and easier. After registering, you simply identify yourself with the user name and password that you have selected. Further, our "auto-login" service allows you to automatically access your purchase history and order status without having to re-key your user name and password.

Here is what we store for you and why:

  • Your past purchase history -- you don't have to remember what or how much; it allows you to reorder with just one click.
  • Your purchasing information (billing, shipping contact, phone, credit card) -- frees you from re-keying the information on every order.
  • Your line of business or accounting software -- gives us the opportunity to offer promotions, products, and advice tailored to meet the needs of your business.

The information you provide during registration is stored in a secure database and seen only by you. You may modify your purchasing information at any time.

On the registration form, you may choose to receive various communications from us. If at any time, you would like to discontinue communications (e-mails, phone calls, faxes, newsletters or advertising from our partners), you may let us know on the registration site, showing products and services that would be helpful to your business.

Contacting Russell and Miller®

Correct/Update/Access/Opt Out

Russell Miller Acquisition Inc.
60 Newtown Road, Suite 6
Danbury, CT 06810
Phone 1-800-975-6804, (Customer Service)
Fax 1-800-975-6804
Email: sales@russellandmiller.com

General Inquiries

If you have questions regarding your order, please contact us at:

Russell Miller Acquisition Inc.
60 Newtown Road, Suite 6
Danbury, CT 06810
Phone 1-800-975-6804, (Customer Service)
Fax 1-800-975-6804
Email: sales@russellandmiller.com

If you have questions regarding this Privacy Policy, the practices of this Web site, or your dealings with this Web site, please contact us at:

Russell Miller Acquisition Inc.
60 Newtown Road, Suite 6
Danbury, CT 06810

Shopping Cart
Express Shop
 
Custom Printing - Click Here!
Catalog Request